Once your order has been registered in our system, it does not become final until your payment has been confirmed by our POS platform.
Our team generates a PDF of your invoice and a COLISSIMO slip which are both sent by email to our distribution center located in Val-de-Marne. The preparation team of the help center receives applications and then takes care of your order. Workers are responsible for the preparation and a compliance check is then performed by an instructor from the center prior to shipping.
The mail company ( La Poste ) collects the packages every Tuesday, Thursday and Friday in the afternoon and inserts your order in the system, which is then routed to its destination.
When the center informs us that your order has been undertaken by the mail company, we will send you a confirmation message with a corresponding tracking number that you can use to check the progress on the Internet.